I'm transcribing this exchange verbatim, but I have the same conversation, with minor variations, several times a month.
customer: Do you guys buy books?
me: We look at books any day before 4.
customer: But, uh, do you buy books?
me: We'll look at books any day before 4, bring in whatever you're done with and we'll look them over and see what we can do.
customer: Uh, what day's best?
me: Any day before 4.
customer: How about Friday?
me: Any day before 4.
customer: oh...uh, what time?
me: Any day before 4.
customer: Oh. Okay.
The problem is you can't say "yes, we buy books" because then, GUARANTEED, they'll haul in a bunch of junk they found in a barn or a dumpster and when this collection of debris gets summarily rejected howl in an injured tone BUT YOU SAID YOU BUY BOOKS!
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