WTF, Netflix?

Whatever the corporate version of a nervous breakdown is, that's what they're having.

So, first they raised prices.
Fine with me- I dropped DVD delivery like it was hot.
Our handy Roku turned DVDs into an emergency backup for internet outages.

They caught flack for this and handled it badly....which was odd.
Did they not expect people to scream bloody murder about it? That's like Obama expecting comity and good faith negotiation from Republicans. Or was the screaming just louder and more sustained than they expected? Whichever, it seemingly led to step three:

A bizarre non-apology apology & announcement from their CEO.
It was sort of creepy and nonsensical, but again I'd dumped the DVDs, my bill hadn't gone up, so whatever. If the guy wants to abase himself pointlessly before a bunch of people who's only desire is to kick him in the face until they get free ice cream with every DVD, that's on him.

Phase Four has me worried.
They panic, say they're spinning their DVDs off, then a month later panic AGAIN and say they're NOT spinning their DVDs off?

This is the kind of nonsense I expect from my 3 year old, not a major corporation.

They'll be fine- nobody else does what they do. The closest competition is Amazon, which provides free streaming with their Prime shipping service. But selection is sharply limited and most of what they've got is also available on Netflix.

But when your CEO inspires comparison with an irascible toddler, that ain't good.