work: customer relations

there's a subset of the book buying public that comes in, gets the title wrong and then fights to the death over it.

A hefty fellow with bad teeth and an American flag ballcap was in yesterday looking for that crypto-commie bashing classic None Dare Call it Treason, a perrenial seller to wannabe militiamen and basementdwellers of all stripes.
He thought the title was None Dare Call it Conspiracy (a book of more recent vintage, a conventional NWO/Illuminati/Gnomes of Zurich deal, no commies involved), and I couldn't talk him out of it.

Are you going to argue with a doctor over a diagnoses (well, unless you're like Bobo)?
Are you going to argue with a plumber about the toilet?
Then why argue with the bookseller about books?

I think they've been conditioned by burger-flippers at chain stores like B&N, who constantly confuse 'out of stock' with 'out of print' (proving the limits of the inventory database).

Just now a young gal came in looking for Midsummer Dream Night. I didn't say a word, just took her to drama and handed her a copy of Midsummer Night's Dream which she happily bought.

I think I'll make that my default position from now on...give them the book they want and let them argue with the cover if they still feel obstreperous.